FAQ

Can I cancel my order?

We begin processing orders as soon as they are received. All cancellations must be made within 12 hours. After this time, orders can no longer be cancelled and they will be sent to your designated location.

How do I return an item or request a refund?

To learn more about return and refund policies, please read our refund policy.

Can I exchange my order?

We do not offer exchanges. If you would like to return a product, please see our refund policy. 

What if I receive the wrong order?

If you receive the wrong order, please send us an email at ethnicxlines@gmail.com with your order number and item details. We will ensure you receive the correct item as soon as possible.

How will I know product sizing?

You can find product sizing information for all items on the Sizing Chart page. 

Can I track my order?

Yes! You should receive an email with shipping details within 72-hours of placing your order.

What are the shipping costs?

Shipping costs vary based on the shirt color, size, and location. 

What payment methods do you accept?

We currently use Shopify Pay and Paypal to accept payments. You can pay through any means accepted by the parties including but not limited to Visa, MasterCard, Discover, Venmo, Apple Pay, GPay, Diners Club, Elo, and American Express. 

How do I care for my shirt? 

While your shirts will not last forever, we want you to get the most wear out of your shirts. Please refer to the care instructions below.

  1. Washing and dry the shirt inside out.
  2. Choose cold or warm water for washing.
  3. Use a mild detergent and do not use bleach or fabric softener.
  4. Dry on low or hang dry
  5. Don't iron directly on it.
  6. Do not dry clean.

Where do you ship to? 

We currently ship to all 50 states & territories and Canada. 

What are the conditions for placing an order and shopping on Ethnic Lines?

For more information regarding conditions, please read the Terms and Conditions. 

What information does Ethnic Lines collect and how is my information used?

 For more information regarding privacy, please read our privacy policy.